Services
Corrective & Reactive Maintenance
Fast, tracked repair response for the issues that come up between planned visits.
Reactive work is where budgets quietly leak. Every call is triaged against safety, occupancy impact and cost, then dispatched to the trade that can close it in one visit instead of three.
- <0 hrs
- priority 1 response commitment
- 0 visit
- first-time fix target on general repairs
- 0%
- of closeouts with photos and notes
What this covers
Triaged intake
Every request is prioritized by impact, safety and service level.
Right trade first
Dispatch to in-house technicians or the approved vendor for the trade.
Documented closeout
Photos, notes and invoices attached before a work order closes.
Root cause review
Repeat failures escalated into capital or PM changes.
Included in the program
- Priority 1 emergency response within contracted times
- General repairs, carpentry, drywall and hardware
- Equipment troubleshooting and parts sourcing
- Tenant-caused damage chargeback tracking
- Warranty claim management
Questions we get
Still unanswered? Call dispatch at (647) 360-5545 or send us the details.
Ask a question- How is a priority assigned?
- Life safety and water first, then loss of heat or cooling, then tenant comfort and cosmetic items — the matrix is written into the contract.
- Do repeat failures get escalated?
- Yes. Three calls on the same asset triggers a root-cause review and either a PM change or a capital recommendation.