Clients
Submit Service Request
Log a non-emergency service request and receive a work order number the same day.
Portal is fastest, email is fine, phone is always open. Whichever route you use, the request gets a number within the hour and you get the number back.
- 0
- intake channels, one queue
- 0 hr
- acknowledgement target in business hours
- Photos
- accepted on portal and email
Where submit service request makes the difference
What to include
Site, location, description, photos and access details.
Priority
We confirm the priority tier and target response time.
Approval
Quotes provided before any non-routine spend.
Updates
Status changes communicated until closeout.
Included in the program
- Portal submission is fastest
- Email service@aplisfacility.com
- Call (647) 360-5545 during business hours
- Emergencies go to 24/7 dispatch instead
- Acknowledgement sent on every request
Questions we get
Still unanswered? Call dispatch at (647) 360-5545 or send us the details.
Ask a question- What details speed things up?
- Building, exact location, what's happening, access instructions and a photo — that combination usually avoids a second visit.
- Can tenants submit directly?
- Yes, if you want them to — tenant intake can be enabled with requests routed to your site staff for approval first.