Clients
Service Standards
The response times, quality standards and communication commitments we hold ourselves to.
Service levels are contractual, measured and reported — not aspirational language in a proposal. If we miss a target, it shows on the same report you already receive.
- Written
- response times by priority
- Measured
- against every work order
- Reported
- including misses
What this covers
Emergency
Immediate dispatch, on site within contracted windows.
Urgent
Attended same business day.
Routine
Scheduled within agreed service-level timelines.
Communication
Acknowledgement, updates and closeout on every request.
Included in the program
- Documented service-level agreement per contract
- Quality audits with scored results
- Trained, insured and screened personnel
- Escalation path published to every client
- Performance reviewed quarterly
Questions we get
Still unanswered? Call dispatch at (647) 360-5545 or send us the details.
Ask a question- What if a standard is missed?
- It's flagged with the reason on the monthly report and reviewed at the quarterly business review.
- Can standards be tailored per site?
- Yes — a hospital lobby and a warehouse yard shouldn't carry the same targets.