Vendor Network
Vendor FAQs
Common questions from trades applying to or working with Aplis Facility Services.
The same handful of questions come up in almost every vendor onboarding call. Here are the answers we give, in writing, so nothing depends on who you happened to speak with.
- Net terms
- on approved invoices
- Work order
- number required on every invoice
- Named
- vendor relations contact
What this covers
How long is approval?
Most applications are reviewed within five business days.
How is work assigned?
By trade, service area, availability and performance score.
How do I get paid?
Submit invoices in the portal against the work order number.
Who do I call?
Your vendor relations contact, or dispatch for urgent site issues.
Included in the program
- Insurance must name Aplis as additional insured
- Work orders must be accepted before attending site
- Extra work requires written approval
- Photos are required for closeout
- Emergency callouts follow priority response times
Questions we get
Still unanswered? Call dispatch at (647) 360-5545 or send us the details.
Ask a question- Why was my invoice returned?
- Almost always a missing work order number or missing completion photos — both are required before approval.
- Can I bill for a call-out with no work performed?
- Yes, at the agreed call-out rate, provided attendance is documented in the portal.