Vendor Network
Vendor Support
Help with portal access, documentation, work orders, invoices and site coordination.
Vendor support is a real desk, not a form. Access issues, document uploads, scope questions and invoice disputes are handled by the vendor relations contact assigned to your trade.
- Named
- vendor relations contact
- 0 business day
- response target
- Direct
- escalation path on disputes
Where vendor support makes the difference
Portal help
Login resets, access issues and account changes.
Documentation
Uploading insurance, WSIB and licence renewals.
Job questions
Scope clarifications, access details and scheduling.
Payment
Invoice status and remittance questions.
Included in the program
- Email service@aplisfacility.com with your vendor name
- Call (647) 360-5545 during business hours
- Use the work order number in every message
- Urgent site issues go to 24/7 dispatch
- Escalation to vendor relations if unresolved
Questions we get
Still unanswered? Call dispatch at (647) 360-5545 or send us the details.
Ask a question- Who do I call from site?
- Dispatch, on the same 24/7 line as clients — they can reach the account manager immediately.
- How do I update our rate schedule?
- Submit revised rates through the portal; changes apply to work orders issued after acceptance.