Work Orders & Maintenance
Work Order Management
Every request logged, prioritized, assigned and closed with evidence — nothing lives in an inbox.
Every request — portal, email or phone — lands in one queue with a number attached. Nothing lives in an inbox, and nothing closes without evidence.
- 0
- queue for all intake channels
- Numbered
- work orders from first contact
- Live
- status in the client portal
What this covers
Single intake
Portal, email and phone requests all land in one queue.
Priority rules
Emergency, urgent and routine tiers with defined response times.
Assignment
Dispatched to in-house crews or the right approved vendor.
Closeout
Photos, notes, labour and materials attached before closing.
Included in the program
- Unique work order number on every request
- Live status visible in the client portal
- Automatic escalation on missed targets
- Full audit trail per asset and location
- Cost tracking against budget lines
Related work orders & maintenance
Questions we get
Still unanswered? Call dispatch at (647) 360-5545 or send us the details.
Ask a question- Can our site staff see the queue?
- Yes — portal users see open, in-progress and completed orders with the notes and photos attached.
- What happens to duplicate requests?
- They're merged against the original order so history stays clean and reporting isn't double counted.